EdPuzzle - Can't Log in/Sign up

To log in to Edpuzzle, you need to make sure that your browser allows cookies and pop-ups.
Cookies store information directly on your web browser, and you need them to log in or sign up with Edpuzzle. Cookies are enabled by default for most browsers, but you’ll need to check to make sure.
To make sure cookies are enabled, you need to check your browser's security settings. To do so, follow these steps for your browser:
1.      Google Chrome: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
2.      Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
3.      Safari: https://www.whatismybrowser.com/guides/how-to-enable-cookies/safari
4.      Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

 Edpuzzle uses pop-ups when interacting with other websites, like when you sign in with Google. To authorize pop-ups, follow the steps below for your browser:
1.      Google Chrome: https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en
2.      Firefox: https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting
3.      Safari: https://www.technipages.com/safari-popup-blocker
4.      Internet Explorer: https://support.microsoft.com/en-us/help/17479/windows-internet-explorer-11-change-security-privacy-settings

Finally, if you’re still experience issues logging in, we recommend clearing your browser’s cache to delete any old data that might be interfering. Follow these steps to do so:
1.      Google Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
2.      Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
3.      Safari: https://kb.wisc.edu/page.php?id=45060
4.      Internet Explorer: https://kb.wisc.edu/page.php?id=15141

 If your browser doesn’t appear on this list or you're still not able to sign in to Edpuzzle, just email us at support@edpuzzle.com and we'll look into the issue for you!


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